Privacy Policy

We may collect the following categories of personal information:

a) Information You Provide Directly

• Full name, email address, phone number, and nationality — provided when you submit an enquiry, book a property viewing, request a callback, or use our contact form.
• Property preferences, budget range, and investment goals — shared during consultations with our real estate advisors.
• Financial information required for mortgage advisory services, such as income details and employment status — shared voluntarily and handled by our banking partners.
• Communication records including emails, WhatsApp messages, and phone call notes maintained for service quality.

b) Information Collected Automatically

• Device and browser data — IP address, browser type, operating system, screen resolution, and referring URLs.
• Usage analytics — pages visited, time on site, property listings viewed, brochure downloads, and clickstream data.
• Location data — approximate geographic location inferred from your IP address to deliver locally relevant property recommendations.

c) Information from Third Parties

• Social media profile data when you engage with us through Instagram or Facebook.
• Developer or partner portals that share lead details upon your consent for specific projects.

We process your personal data for the following purposes:

• Service delivery — to match you with suitable properties, arrange viewings, coordinate with developers, and facilitate mortgage and interior design services.
• Communication — to respond to your enquiries, send property recommendations, share project updates, and provide after-sales support.
• Marketing — to send you curated market insights, new launch invitations, and exclusive investment opportunities, with your consent.
• Analytics — to understand how visitors interact with our website so we can improve content, design, and user experience.
• Legal compliance — to fulfil our obligations under UAE federal law, Dubai Land Department (DLD) regulations, and anti-money laundering (AML) requirements.

We do not sell, rent, or trade your personal information. We may share your data with the following parties solely to fulfil the purposes described above:

• Real estate developers — such as Emaar, DAMAC, Sobha Realty, Arada, Alef Group, Azizi Developments, and Binghatti — to process your property enquiries and secure unit reservations on your behalf.
• Banking partners — to assist with mortgage pre-approvals and financing, when you opt for our mortgage advisory service.
• Interior design partners — to coordinate design consultations and project execution upon your request.
• Regulatory authorities — including the Dubai Land Department, RERA, and relevant UAE government agencies as required by law.
• Service providers — website hosting, analytics, and email delivery services that process data on our behalf under strict confidentiality agreements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across our entire website.
• Access controls limiting data access to authorised team members on a need-to-know basis.
• Regular security reviews of our systems and third-party integrations.
• Secure handling of financial information through our banking partners' encrypted platforms.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to exercise caution when sharing personal information online.

Our website may use the following technologies:

• Essential cookies — required for core website functionality such as navigation and form submissions.
• Analytics cookies — to measure website traffic, popular property listings, and user journeys. We use these insights to improve our platform.
• Marketing cookies — to deliver relevant property advertisements on social media and third-party platforms, used only with your consent.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of our website.

Our website may contain links to third-party websites, including developer project pages, social media profiles, and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website before providing your personal information.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE law. Specifically:

• Enquiry and client data is retained for up to five (5) years from the date of last interaction to support ongoing property advisory and after-sales services.
• Transaction-related records are retained as required by DLD regulations and UAE commercial law.
• Marketing opt-in records are retained until you withdraw your consent.

Once the retention period expires, your data will be securely deleted or anonymised.

Subject to applicable UAE data protection laws, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete personal data.
• Deletion — request deletion of your personal data, subject to legal and regulatory retention obligations.
• Opt-out — unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email, or by contacting us directly.
• Data portability — request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@edenhaven.ae. We will respond to verified requests within thirty (30) days.

As a Dubai-based real estate agency serving global clients, your data may be transferred to and processed in jurisdictions outside the UAE where our service providers operate. In such cases, we ensure appropriate safeguards are in place — including contractual protections — to maintain a level of data protection consistent with UAE federal data protection standards.

Our services are directed at individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated by updating the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch: